ALL Feedback IS Good

 

feed·back

noun \ˈfēd-ˌbak\ : helpful information or criticism that is given to someone to say what can be done to improve a performance, product, etc 

After 30 years as a techie in the computer industry I accidentally sent a Thank You email to the whole list of event attendees rather than BCC'ing them.  You would think that wouldn't happen to someone like me, but it is easy to do and happens to even techies!

Unfortunately one person was very upset about the email addresses being visible and voiced an opinion about that as well as his take on the sound level in both rooms at our most recent event.  This feedback was sent to all attendees and I want to make it right.

The day after each event, I send a thank you email to all attendees. I am usually aware and use the BCC field. There hasn't been a glitch in over 4 years.  I must admit I was in a hurry to get the email out and inadvertently put the addresses in the wrong field.  I can guarantee that wont happen again.

Our events are different than bridal shows in many ways.  Some things are out of our control. Often times for example, lighting and table sizes are limited by the venue.   However, sound is controllable and we try to keep the music at a level that attendees can both hear it as well as conduct productive conversations.  I believe in this case that the music was purposely louder at the end of the evening as the DJ wanted to showcase his newest offerings in lighting and sound. 

We value all opinions and comments -- the good, the bad, and the ugly!  Each one is a contribution to making our events better.  These events are for you and we strive to make them the best they can be.